Our commitment

Lux Move Chauffeurs is committed to making both our website and our chauffeur service accessible to as wide an audience as practical. This statement describes what we have done, what we know is limited, and how to reach us if something isn't working.

Website accessibility

The Lux Move website aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. In practice this means:

Keyboard-navigable booking form — you can complete a booking without a mouse
Visible focus states on all buttons and links
Alt text on all photographic content
Forms with explicit labels, not just placeholder text
Sufficient colour contrast for body text on both light and dark sections
No auto-playing audio or video
Screen-reader-friendly headings and landmark regions

We test on Safari, Chrome and Firefox with VoiceOver (iOS, macOS) and NVDA (Windows).

Known limitations

We are honest about what we have not solved:

The embedded Google Maps route preview is not fully screen-reader accessible — it is a visual nicety, not a required step. You can complete a booking without ever interacting with the map.
The address autocomplete dropdown is keyboard accessible but the announcement of new results to screen readers is rudimentary. If this is blocking you, please call us and we will book on your behalf.

Service accessibility

Practical things we do on the road:

Child seats and booster seats provided free, in any of our vehicles
Pickup at arrivals door rather than the kerb, on request
Drivers help with luggage at both ends, including up steps where required
Drivers are briefed to give clear verbal cues for passengers with limited vision
Service animals are always welcome at no charge
Wheelchair-accessible vehicles are not part of our standard fleet — please call us and we will help arrange a suitable vehicle through a partner

How to book if the website isn’t working for you

Call 1800 848 933, 24 hours. We will take your booking by phone, read back the details, and send a written confirmation by SMS or email. There is no surcharge for booking by phone.

Feedback and complaints

If you encounter an accessibility barrier on this website or during a trip, we want to know. Send specifics to bookings@luxmovechauffeurs.com with subject line "Accessibility" and we will respond within 5 business days.