Frequently Asked Questions

Yes. Every transfer is fixed-fare, confirmed before pickup. No surge pricing, no hidden fees.

Our primary vehicle is the Lexus RX350 SUV. We also have BMW, Mercedes and 7-seater options through our vetted driver network.

Yes — every airport pickup adjusts in real time based on actual arrival.

Credit card, Apple Pay, bank transfer, or corporate account billing. Card details secured through Stripe.

Yes. Airport transfers, cruise transfers and regional transfers are all available 24/7.

Yes — parents regularly book airport pickups for international students, and businesses book for staff and clients. Just give us the passenger's phone and flight details.

All of Sydney (80+ suburb pages), plus regional NSW — Newcastle, Wollongong, Blue Mountains, Canberra, Southern Highlands, Central Coast, Port Stephens, Hunter Valley.

Yes — Lux Move Chauffeurs is a BSP Licensed Booking Service Provider. Full insurance, full accountability.

At peak times with surge, almost always yes. Off-peak, comparable — but with a Lexus SUV, a proper driver, and fixed pricing.

Yes — child seats included free. Just tell us at booking time.

The Lexus RX350 fits 4 large suitcases plus cabin bags. For groups with more, we send a 7-seater.

Cancellations more than 24 hours out: full refund. Within 24 hours: 50%. Within 2 hours: full charge.